Return Policy
Thank you for choosing 3D M Cast for your 3D printing needs. We are dedicated to providing you with high-quality products and services at the most affordable prices in Pakistan. Please review our return policy below:
1. Returns
We accept returns within 14 days from the date of delivery. If you receive a product that is damaged, defective, or if there is an error with your order, we will cover the return shipping costs. For all other returns, the customer is responsible for return shipping expenses.
2. Eligibility
To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. Please include the original receipt or proof of purchase with your return.
3. How to Initiate a Return
To initiate a return, contact our customer service team at INFO@3DMCAST.COM or call +92 314 2100505. Provide your order number, details of the item you wish to return, and the reason for the return. Our customer service team will guide you through the return process
4. Refund Process
Once we receive and inspect your returned item, we will notify you by email about the status of your refund. If approved, we will initiate the refund to your original method of payment. Please allow 7-10 business days for the refund to be processed.
5. Non-Returnable Items
Certain items, such as opened filaments or Resin, customized 3D prints, or used 3D printers & scanners, are non-returnable.
6. Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.
7. Contact Us
If you have any questions about our return policy, please contact our customer service team at INFO@3DMCAST.COM or call +92 314 2100505
Note:
This return policy is subject to change without notice. Please check our website for the most up-to-date information.
Thank you for choosing 3D M Cast. We truly appreciate your trust in our products and services!